April 2004 Edition
 
 


Welcome to the April 2004 edition of the eNewsletter! We have many important features in this edition including important Technology News on the recent critical updates for Microsoft Windows operating systems.

As always, we have Tech Tips with answers to common questions from users. We also have up-to-the minute virus and security information provided by Symantec. Our Hot Site this month is a great site for kids, Enchanted Learning.

And now, on with the news...

mySpeed

Since the April 1st launch of mySpeed, we have received an overwhelming response for this product. Most of our customers have enjoyed the accelerated web navigation experience. However, we recognize that several of our customers had difficulties downloading the product or noticing a clear difference in download speeds. We appreciate ALL of your feedback. Due to the initial kinks and challenges in downloading the product, we will be extending the FREE trial through May 31st. We hope that this allows you a longer timeframe to experience the advantages of mySpeed.

The following questions regarding mySpeed are ones that have been frequently asked in the last weeks. Answers are provided, but please let us know if you need more details or have other questions.

How much will mySpeed cost after April 30th?
myVine has extended our FREE trial period through May 31st. After May 31st, mySpeed will cost no more than $2.00/month.

When downloading mySpeed, it asks for a username and password. Why won't our myVine username and password work?

We have found that your username must include "@myvine.com" to log you into the mySpeed download. Your password should be the same password that you use to authenticate your myVine account.

Why can't I download mySpeed?
If you have Norton Antivirus Software, you will need to disable Norton's email scan before installing mySpeed then re-enable Norton's email scan after the mySpeed download. If you do not have Norton Antivirus software and mySpeed still does not download, please do not hesitate to contact our customer support center at 1-888-922-3462.

There isn't a noticeable download speed difference with mySpeed. What actually gets accelerated with mySpeed?

What is accelerated?
Web pages - HTML, markup and JavaScript
Graphics including JPEG and GIF images
Text
Emails

What is not accelerated?
Streaming media, audio and video files
Secure pages, such as those used for online banking and credit card forms
Attachments such as music or digital photos.
File Transfer

How do I sign up for mySpeed?
When you are ready to sign up for mySpeed, please call 1-877-438-7593 and press "1" to be connected with a representative. Stay tuned for our online sign-up page.

How do I install mySpeed?
Installation is very easy. Simply download the mySpeed installer at http://myspeed.myvine.com/downloads.asp and save it to your desktop. Then, double-click on the file to install mySpeed.

How do you view secure pages when using mySpeed?
mySpeed does not interfere with secure pages (such as those on which you enter personal or credit card information), although it does not accelerate them either. You will not see speed improvements when viewing these types of pages.

Does mySpeed accelerate email downloads?
Yes, mySpeed automatically accelerates your email traffic (POP3 and SMTP) for all popular email clients such as Eudora, Outlook, Outlook Express and Netscape Mail. Other email clients should work as well. mySpeed will also accelerate web-based email programs such as web mail.

For other information or to download mySpeed, please visit http://myspeed.myvine.com.
Tech Tips*

Please explain to me why I have to delete messages twice; secondly, why does it take three key strokes to delete one message from the deleted folder. If it is important to delete these again, why isn't there a "delete all" option?
- Shirly M.

By default, WebMail saves your deleted messages to give you a second chance to check over your mail before permanently removing it from the servers. This feature can be easily disabled. To disable the holding of deleted email, Open WebMail and click on the "Options" button. Then select the "General" link. Find the option that reads "Send deleted messages to 'Deleted Items' folder." Click the checkbox to uncheck the option. Mail will now be permanently removed immediately after deleting it from your inbox.

I love reading your monthly newsletter. It always has good information I use to keep my computer running well. In fact, I like to print out the newsletter and other web sites. The problem is, when I print, it doesn't print the background pictures. How can I make it print web sites with backgrounds?
- Bob T.

I'm glad you enjoy our eNewsletters! To enable background printing in Internet Explorer, you need to enable it in your "Internet Options" (by default this setting is disabled). Open Internet Explorer and click on the "Tools" menu. Then click on "Internet Options."  Inside the Internet Options control panel, click on the "Advanced" tab. Scroll down to the Printing section. Place a checkmark in the box next to "Print background colors and images." You will now be able to print out full web pages and the eNewsletter.

Is there a Web Tip or question that you would like to share or ask? Let us know! Email us at enewsletter@myvine.com

Technical Support is available 24 hours a day, 7 days a week!

Phone:
888-922-3462
Email:
support@myvine.com



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Technology News

Microsoft Releases New Critical Patches for Windows.

Microsoft has released new critical patches for the popular Windows operating system family. Three of these critical updates will patch vulnerabilities which could potentially allow unauthorized access to your computer. No computer running any version of Windows is safe from these flaws. Microsoft has released patches for all supported operating systems from Windows 98 to its latest operating system, Windows XP.

Last August, the Blaster worm made its way around the Internet attacking vulnerable systems. A patch was available for over a month before the virus attacked. However, many users were unaware of the importance of the updates that Microsoft provides and failed to apply the patches in time.

Most security experts agree that there will likely be another virus which will attack these flaws. Some of these experts believe an attack could come within the next two weeks. Be sure to keep your Windows software up-to-date by periodically visiting the Windows Update site found at http://www.windowsupdate.com. Also, be sure you have an up-to-date virus scanner installed on your system at all times.

Macintosh OS X users aren't completely safe either. Last week, the first Trojan horse virus targeted the Apple iTunes music player on the Mac OS X platform. Many Macintosh users have a false sense of security as they feel their systems are immune from viruses. This is not true. All computers are susceptible to viruses. However, keeping your system and anti-virus software up-to-date will definitely make your computer experience more enjoyable!

Hot Site of the Month**

Enchanted Learning

It can be difficult on today's Internet to find a site that is child friendly and safe. Enchanted Learning is a wonderful site filled with information, crafts and everything kids want to know about everything! Enchanted Learning is one of the few sites that have replaced a flashy look with better content. It is incredibly easy to navigate and offers many learning tools and activities for kids of all ages. Check out Enchanted Learning at http://www.enchantedlearning.com!

Coming soon!

In response to customer feedback, the myVine team is trying to simplify our pricing structure and offer more attractive packages to our myVine customers.  Stay tuned for more details!
 

To Unsubscribe from this monthly myVine eNewsletter, click here to send an email to opt-out of future mailings. Once the email appears, just click send. If an email doesn't appear or you use a WebMail client, send an email to optout@myvine.com with subject line of "myvine - OPTOUT"

*Technical support will not be able to assist with problems or questions outside of relation to our Internet Service. This information is provided only as a service to our end-users. **Technical support will not be able to assist with problems or issues on Enchanted Learning website.